Chinese A+ is an assessment-led Learning Application Website by CHINESEAPLUS PTE LTD, a private limited company incorporated in Singapore, registered at 33 Ubi Avenue 3, #07-37, Vertex, Singapore 408868.
1. General
"Chinese A+ Learning Application Website"(after this, the "Website") is owned and operated by CHINESEAPLUS PTE LTD (after this, "Chinese A+," "We," "Us," or "The Company"), a company incorporated in Singapore with the company registration number 202220750W.You are advised to read and understand these Terms carefully as your use of the Websites or any service about the usage of the Websites or services ("Services") and/or any product ("Products") provided by the Company about the use of the Websites through any means signifies Your acceptance and agreement ("Agreement") to these Terms and Your agreement to be legally bound by the same. These terms of use ("Terms") shall apply also Website to the Subscriptions with the package of any Product provided by Chinese A+. These terms are to be read along with the Privacy Policy and any other policies specified on the Chinese A+ Website. Chinese A+ holds the sole right to modify these Terms without prior permission from You or providing notice to You. The duty is on You to periodically check these Terms and keep up to date on the Terms. If You continue to use the Websites or avail any of Chinese A+'s services without registration, following such change, this is deemed as consent by You to the so amended policies. Your continued use of the Website is conditioned upon your compliance with these Terms, including but not limited to compliance with these Terms even after alterations.
2. Governing Law & Disputes
These Terms shall be governed by and construed by the laws of the Republic of Singapore, not including its conflicts of law provisions. Any dispute arising from these Terms shall be resolved in the courts of the Republic of Singapore.
3. Services and Websites
The Websites consist of a platform where users can access materials created to prepare students for educational assessments. The User can register and gain access to Chinese A+ Products such as, but not limited to, education syllabi, online lessons, study plans, worksheets, etc.
4. Registration
To use the Websites and Services provided by Chinese A+, it is compulsory to create an account and pay for a subscription. The subscription will be covered by the Subscription Agreement that you have signed with Chinese A+. A User may create an account on the Websites, which shall collect only basic information. To create an account, you must enter Your email for verification purposes and a password. You are solely responsible for the performance and keeping Your registration details current and correct for communications related to purchases from Chinese A+. At the time of registration, the Company shall collect personally identifiable information about you, such as, but not limited to, your email and phone number. Information collected about you is subject to Chinese A+'s Privacy Policy. You are solely responsible for protecting the confidentiality of your login details and password. As You are responsible for private access to your account, any activity under the account will be deemed to have been done by you. If you provide Us with false/inaccurate details or Chinese A+ has any reason to believe that You furnished false, inaccurate, or misleading information, We hold the right to suspend your account permanently.
5. Eligibility
The Website is available to all territories. If you are a minor under the age of 18 years and over the age of 13 years, you may use the Websites under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
6. Security
Transactions on the Websites are secure and protected with as much reasonable protection as the state-of-the-art advises. Any information entered by the User when transacting on the Website is encrypted to protect the User against unintentional disclosure to third parties. The User's payment information (such as credit card details) is not received, stored by, or retained by the Company / Websites in any manner. This information is supplied by the User directly to the appropriate payment gateway, which is authorized to handle the information provided and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
The Company grants you a limited license to access and make personal use of the Websites, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the Company. The limited license does not include or permit any resale or commercial use of the Websites or their contents; any collection and use of any product listings, study materials, worksheets, study plans, online lessons, videos, descriptions, prices, or any such information provided by the Website that is proprietary to the Company. Any derivative use of the Website or its contents, such as any downloading or copying of information or any use of data mining, robots, or similar data gathering and extraction tools, is strictly prohibited. You shall not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or any server, computer, network, or any of the services offered on or through the Site by hacking, ‘password mining or any other illegitimate means. Any portion of the Websites may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including but not limited to images, text, page layouts, or form) of the Website or the Company and/or its affiliates without the express written consent of the Company. You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information through the Websites which: belongs to another person and to which you do not have any rights to; is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, libelous, invasive of another’s privacy, hateful racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in your jurisdiction and the jurisdiction of Singapore in any manner whatsoever; harms minors in any way; infringes any patent, trademark, copyright or other proprietary/intellectual property rights; violates any law for the time being in force; deceives or is misleading about the origin of such messages communicates any information which is grossly offensive or menacing in nature; impersonates another person; contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; threatens the unity, integrity, defence, security or sovereignty of Singapore, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any crime or is insulting any other nation; oris misleading or known to be false in any way.
8. Communications
By using the Websites, it is deemed that you have consented to receive calls, auto-dialed and/or pre-recorded message calls, and emails from Chinese A+ at any time with the use of the telephone number and email address that you have provided for the use of the Websites which are subject to the Privacy Policy. The user can opt out of such communication and/or newsletters either by unsubscribing on the website or by contacting the customer services team and placing a request for unsubscribing by emailing support@chineseaplus.com. Chinese A+'s Privacy Policy will govern the sharing of the information provided by you, and We will not give out such contact information of yours to third parties not connected with the Website.
9. User Obligations
You are a restricted user of the Websites. You are bound not to cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate post, publish or create derivative works from, transfer, or sell any information or software obtained from the Websites. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes, and unwarranted modification of data and information within the scope of the Websites are strictly not permitted. You agree not to access (or attempt to access) the Website and/or the materials or Services by any means other than through the interface provided by the Websites. The use of deep-link, robot, spider, or another automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Websites or Content or in any way reproduce or circumvent the navigational structure or presentation of the Websites, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not explicitly made available through the Websites. You acknowledge and agree that by accessing or using the Websites or Services, You may be exposed to content from other users that You may consider offensive, indecent, or otherwise objectionable. We disclaim all liabilities arising from such offensive content on the Websites. Further, You are strongly encouraged to report such offensive content so Chinese A+ can take appropriate action. In places where this website allows you to post or upload data/information, you undertake to ensure that such material is not offensive and by Applicable laws. Further, You undertake not to: Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others; Engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to the Websites);Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity; Post any file that infringes the copyright, patent or trademark of other legal entities; Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer; Download any file posted by another user that you know, or reasonably should know, cannot be legally distributed in such manner; Probe, scan or test the vulnerability of the Websites or any network connected to the Websites, nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Websites, or any other customer of the Websites, including any account not owned by You, to its source, or exploit the Websites or Service or information made available or offered by or through the Websites, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website; Disrupt or interfere with the security of, or otherwise cause harm to, the Website, system resources, accounts, passwords, servers or networks connected to or accessible through the Website or any affiliated or linked sites; Collect or store data about other users in connection with the prohibited conduct and activities set forth in this Section; Use the Website or any material or Content for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of this website or other third parties; Violate any code of conduct or other guidelines, which may be Applicable for or to any particular Service; Violate any Applicable laws or regulations for the time being in force within or outside the Republic of Singapore; Violate these Terms including but not limited to any Applicable additional Terms contained herein or elsewhere such as the Privacy Policy; Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service; Publish, post, disseminate information that is false, inaccurate or misleading; Directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any Applicable law, rule, regulation or guideline for the time being in force; You shall not engage in advertising to, or in solicitation of, other Users of the Website to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Websites or related to us. It shall violate these Terms of Service to use any information obtained from the Websites to harass, abuse, or harm another person or to contact, advertise to, solicit, or sell to another person other than Us without our prior explicit consent. We can (and You at this moment expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as we, in our sole discretion, believe it necessary or appropriate in connection with the investigation and/or resolution of possible criminal acts. To protect Our Users from such advertising or solicitation, We reserve the right to restrict the number of messages or emails a user may send to other Users in any 24-hour period which We deem appropriate in our sole discretion. You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Website) as necessary to satisfy any law, regulation, or valid governmental request. This may include, without limitation, disclosure of the information in connection with an investigation of alleged illegal activity or solicitation of criminal activity, or response to a lawful court order or subpoena. We have no obligation to monitor the materials posted on the Websites. We shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or the spirit or letter of these Terms.
Notwithstanding this right, You remain solely responsible for the content of any materials that you share or post on the Websites, inclusive of private messages. In no event shall We assume or have any responsibility or liability for any content posted or for any claims, damages, or losses resulting from the use of Content and/or appearance of Content on the Websites. You, at this moment, represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any intellectual, proprietary, or other rights of third parties or contain any libelous, tortuous, or otherwise unlawful information.
10. Copyright and Trademark
The Company, its suppliers, and licensors reserve all intellectual property rights in all text, programs, products, processes, technology, images, content, and other materials on the Site. Access to or use of the Websites does not confer. It should not be considered as conferring upon anyone any license to the Company or any third party’s intellectual property rights. All rights, including copyright, in and to the Websites are owned by or licensed to the Company. Any use of the Site or its contents, including copying or storing it or them in whole or part, is prohibited without the permission of the Company. You may not modify, distribute or re-post anything on the Websites for any purpose. The names and logos and all related product and service names, design marks, and slogans are the trademarks/service marks of the Company, its affiliates, its partners, or its suppliers/service providers. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained in the Websites. Access to or use of the Websites does not authorize anyone to use any name, logo, or mark in any manner. References on the Site to any names, marks, products, or services of third parties or hypertext links to third-party sites or information are provided solely as a convenience to you. They do not constitute or imply the Company’s endorsement, sponsorship, or recommendation of the third party, the information, its product, or services. The Company is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you choose to access a link to any third-party websites, you do so entirely at your own risk and expense.
11. Disclaimer of Warranties and Liabilities
You expressly understand and agree that to the maximum extent permitted by Applicable law: Chinese A+ shall have no responsibility for any loss or damage caused to The User's devices, such as smartphones, tablets, or any other hardware used to access the Websites, including loss of data or effect on the processing speed, resulting from Your use of Chinese A+'s Websites or Services. The Websites, any related websites, services, and other materials provided by the Company are on an "as is" basis without warranty of any kind, express, implied, statutory, or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the preceding, Chinese A+ makes no warranty that: Your requirements will be met or that services provided will be uninterrupted, timely, secure, or error-free; Materials, information, and results obtained will be effective, accurate, or reliable; Any errors or defects in the Websites, related websites, services or other materials will be corrected. To the maximum extent permitted by applicable law, we will have no liability for user content arising under intellectual property rights, libel, privacy, publicity, obscenity, or other laws. Chinese A+ also disclaims all liability concerning the misuse, loss, modification, or unavailability of any user content. The User understands and agrees that any material or data downloaded or otherwise obtained through the website is done entirely at his/her discretion and risk, and he/she will be solely responsible for any damage to their devices or loss of data that results from the download of such material or data. We are not responsible for any typographical error leading to an invalid coupon. Chinese A+ accepts no liability for any errors or omissions concerning any information provided to you, whether on behalf of itself or third parties. We shall not be liable for any third-party product or services. Any advertisements on email, Websites, or websites concerning the third-party website or the products and services are for informational purposes only.
12. Indemnification and Limitation of Liability
You agree to indemnify, defend and hold harmless this website/company, including but not limited to its affiliate vendors, agents, and employees, from and against any losses, liabilities, claims, damages, demands, costs, and expenses (including legal fees and disbursements in connection in addition to that and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or may be payable by, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you under these terms of service. Further, you agree to hold us harmless against any claims made by any third party due to, or arising out of, or in connection with, your use of the website, any claim that your material caused damage to a third party, your violation of the terms of service, or your violation of any rights of another, including any intellectual property rights. In no event shall Chinese A+, its officers, directors, employees, partners, or suppliers be liable to you, the vendor, or any third party for any special, incidental, indirect, consequential, or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not we have been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your use of or access to the Website, Products, Services or materials. The limitations and exclusions in this section apply to the maximum extent permitted by Applicable law.
13. Third-Party Information
The Websites may host information provided by third parties. We are in no manner responsible to you for the accuracy, legitimacy, and trueness of the information so hosted. We take reasonable care to ensure such precision, but we are not responsible for the information so furnished. You agree not to hold us liable for falsifying any such provided information.
14. Privacy
Chinese A+ encourages you to read the Privacy Policy and to use the information it contains to make informed decisions regarding Your personal information. Please also note that certain information, statements, data, and content you provide on the Website will likely reveal Your gender, ethnic origin, nationality, age, and/or other personal information about You. You acknowledge and agree that submitting such information is voluntary on Your part. Further, You accept, consent, and agree that we may access, preserve, and disclose information. You provide to Us at any stage during Your use of the Website. Disclosures of information to Third Parties are further addressed in Our Privacy Policy.
15. Representation by Chinese A+ Education Consultants and Chinese A+ Employees
You agree that Education Consultant from Chinese A+ or any Chinese A+ Employee may create an account on Chinese A+ on your behalf and access the report for, but not limited to, teaching You how to use the Websites and/or troubleshooting any technical problems that might be encountered in the Websites.
16. Termination and contacting Chinese A+
Agreement to these Terms is effective until terminated by either you or the Company. You may terminate this User Agreement at any time, provided you discontinue any further use of the Websites. Refunds and outstanding. Any Sales Agreement you signed with Chinese A+ will remain in effect regardless of these Terms. Chinese A+ reserves the right to terminate Your registration at any time, without explanation and notice, if you are found to violate any of the Terms. Such termination will be without any liability to the Company. The Company’s right to any Comments and to be indemnified under the terms hereof shall survive any termination of this User Agreement. Any termination of the User Agreement shall not cancel your obligation to pay for the product(s) already ordered from the Site or affect any liability arising under the User Agreement before the termination date. If you have any questions about this Agreement, the practices of Chinese A+, or your experience with the Websites, you may email us at support@chineseaplus.com.
Refund Policy
1. INTERPRETATION
1.1 Each defined term in this Refund Policy has the same meaning in the Subscription Agreement between the Seller and the Subscriber.
2. REFUNDS CONDITIONS
2.1 The Seller may, at its absolute discretion, decide whether it wants to consider any request for refunds on a strictly case-by-case basis.
2.2 Subject to Clause 2.3, the Subscriber may request a refund in the following circumstances:
A full refund of the Subscription Fees: within seven days from the date of the Subscription Agreement for the first purchase;
2.3 If any worksheet records are generated on the subscriber's account, no refunds can be requested by the subscriber. To avoid doubt, once any worksheet has been opened in the subscriber's history, no refund will be given whether or not the worksheet has been viewed, used, saved, or printed.
2.4 The Subscriber cannot request any partial refund for the Subscription for any cancellation. To avoid doubt, any unused Chinese A+ credit in the Subscriber’s Account will not be refunded.
2.5 Only subscribers can make refund requests, and the Seller will not make any refund to any third party.
3. METHODS OF REFUND
3.1 The Seller may make the refunds through the same payment method the Subscriber used to pay for the Subscription. Any other refund means, such as a bank transfer to the Subscriber’s designated bank account, are to be agreed between the Seller and the Subscriber in writing.
3.2 In any event, the Subscriber shall solely bear any transfer fees incurred in making such refund, which the Seller may set off against or deduct from the sum to be refunded to the Subscriber.
3.3 The Seller will process a valid refund request within ten business days from the date of written approval of a refund request.
4. GENERAL
4.1 The Seller may amend this Refund Policy occasionally without giving prior notice to the Subscriber.
4.2 This Refund Policy is governed by and is to be construed by the laws of the Republic of Singapore.